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MS Surface goes live in AT&T Wireless Stores (a first hand account)

The PR folks at Microsoft have to be feeling pretty good. On March 26th Fortune Magazine and others reported that Microsoft’s often hyped multi-touch user interface product, Surface, would not be...

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Powell’s Books launches “MissYou” Retail Marketing Program

Ownership is one of the most powerful psychological concepts in consumer marketing.  Once a consumer “owns” a product, they become a zealous advocate and defender of their purchase decisions (listen...

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Mini-Store Visit: Office Max

Walking my local OfficeMax this week, I noticed a few customer experiences mistakes.  When you see something “not quite right” with a retail customer experience, one question that always comes up is if...

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Clik here to view.

Store Tour: Penzeys Spices Does Great Retail

I live in a great urban retail district in Portland, Oregon called the Pearl.  This week I was surprised to notice a new retail shop open in my neighborhood.  Penzeys Spices is a 50 year old company...

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Store Tour: KEEN Retail Flagship

Portland, Oregon based KEEN, Inc is a footwear manufacturer founded in 2003 by Martin Keen and Rory Fuerst.  The first product, the KEEN Newport, was a sandal with a thick black rubber toe protector....

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Image may be NSFW.
Clik here to view.

MS Surface goes live in AT&T Wireless Stores (a first hand account)

The PR folks at Microsoft have to be feeling pretty good. On March 26th Fortune Magazine and others reported that Microsoft’s often hyped multi-touch user interface product, Surface, would not be...

View Article

Image may be NSFW.
Clik here to view.

Powell’s Books launches “MissYou” Retail Marketing Program

Ownership is one of the most powerful psychological concepts in consumer marketing.  Once a consumer “owns” a product, they become a zealous advocate and defender of their purchase decisions (listen...

View Article

Image may be NSFW.
Clik here to view.

Mini-Store Visit: Office Max

Walking my local OfficeMax this week, I noticed a few customer experiences mistakes.  When you see something “not quite right” with a retail customer experience, one question that always comes up is if...

View Article


Image may be NSFW.
Clik here to view.

Store Tour: Penzeys Spices Does Great Retail

I live in a great urban retail district in Portland, Oregon called the Pearl.  This week I was surprised to notice a new retail shop open in my neighborhood.  Penzeys Spices is a 50 year old company...

View Article


Image may be NSFW.
Clik here to view.

Store Tour: KEEN Retail Flagship

Portland, Oregon based KEEN, Inc is a footwear manufacturer founded in 2003 by Martin Keen and Rory Fuerst.  The first product, the KEEN Newport, was a sandal with a thick black rubber toe protector....

View Article
Browsing all 10 articles
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